The "PaperPort Black & White Image" printer doesn't work
Problem Description
When customer tries to print to the PaperPort Black & White Image printer, nothing happens.
When customer tries to print to the PaperPort Black & White Image printer, nothing happens.
Also, if you try to access the properties of the printer, you will get and explorer.exe error, and Windows will ask you if you want to install a new driver.
C:\WINDOWS\Explorer.EXE
Function address 0x6a906370 caused a protection fault. (exception code 0xc0000005)
Some or all property page(s) may not be displayed.
OK
Followed by the message:
Printer Properties
The 'PaperPort Mono Printer Driver' printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now?
Yes No
If you click yes, the Add Printer Driver Wizard opens. The PaperPort Mono Printer Driver is not in the list of the available printers, however.
If you pick a different driver than the correct one for PaperPort Mono Printer Driver, the wizard will complete, but you receive the Function address 0x6a906370 caused a protection fault message again. The PaperPort Mono Printer still does not work, and the same error messages come up when you try to go to the properties for the PaperPort Mono Printer.
If you cancel the Add Printer Driver Wizard, you receive the Function address 0x6a906370 caused a protection fault message again. The PaperPort Mono Printer still does not work, and the same error messages come up when you try to go to the properties for the PaperPort Mono Printer.
If you click no, the PaperPort Mono Printer Driver Properties window opens, but there are property pages that are missing.
Solution
Note: Requires the original ScanSoft PaperPort 9.0 installation disk.
From the Control Panel, start Add or Remove Programs.
Scroll down to and click on the PaperPort 9.0 entry. Then click on the Change button. When asked whether you want to Repair or Remove the software, select Repair. Follow the instructions.
Notes
May work with other versions of PaperPort as well. Only tested with PaperPort 9.0.
System that originally had the problem had both versions 8.0 and 9.0 of PaperPort installed.
May also apply to the PaperPort Color Image printer.
C:\WINDOWS\Explorer.EXE
Function address 0x6a906370 caused a protection fault. (exception code 0xc0000005)
Some or all property page(s) may not be displayed.
OK
Followed by the message:
Printer Properties
The 'PaperPort Mono Printer Driver' printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now?
Yes No
If you click yes, the Add Printer Driver Wizard opens. The PaperPort Mono Printer Driver is not in the list of the available printers, however.
If you pick a different driver than the correct one for PaperPort Mono Printer Driver, the wizard will complete, but you receive the Function address 0x6a906370 caused a protection fault message again. The PaperPort Mono Printer still does not work, and the same error messages come up when you try to go to the properties for the PaperPort Mono Printer.
If you cancel the Add Printer Driver Wizard, you receive the Function address 0x6a906370 caused a protection fault message again. The PaperPort Mono Printer still does not work, and the same error messages come up when you try to go to the properties for the PaperPort Mono Printer.
If you click no, the PaperPort Mono Printer Driver Properties window opens, but there are property pages that are missing.
Solution
Note: Requires the original ScanSoft PaperPort 9.0 installation disk.
From the Control Panel, start Add or Remove Programs.
Scroll down to and click on the PaperPort 9.0 entry. Then click on the Change button. When asked whether you want to Repair or Remove the software, select Repair. Follow the instructions.
Notes
May work with other versions of PaperPort as well. Only tested with PaperPort 9.0.
System that originally had the problem had both versions 8.0 and 9.0 of PaperPort installed.
May also apply to the PaperPort Color Image printer.
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