Ebon Elza: November 2007 Archives

Problem Description
Customer's computer plagued by several strange errors.  Couldn't print, Webroot Spy Sweeper wouldn't work, Trend Micro AntiVirus wouldn't start, and Windows Defender failed to start.

Solution
After further troubleshooting, went into Services and found that many services were mysteriously disabled.  By sorting by Startup Type and comparing the disabled items with this list, was able to re-enable the disabled services.

To manually uninstall iTunes version 5.0.1.4, go to Start, Run, then enter:

MsiExec.exe /x {78F4DFCE-1336-4027-BCB2-1A00C24A8653}


Issue
Customer's Windows 2000 server reports a service failed upon startup. Checking Event Viewer shows that it's the DHCP service that failed to start. Digging deeper, the DHCP service failes while initialized the Jet Database Engine. The specific error number is -1811.

Resolution
Uninstall DHCP server using Add/Remove Programs, Add/Remove Windows Components, Networking Services. Reboot. Reinstall DHCP server using Add/Remove Programs, Add/Remove Windows Components, Networking Services. Check Event Viewer. DHCP server service is now running properly. Rebuild DHCP scopes as necessary.

Notes

• Jetpack Error Codes for Windows 2000 and Windows NT 4.0
• Thread from ExamNotes.net regarding this issue
• More information about DHCP errors and how to fix them 

Issue
When inserting a USB memory stick, or CD-ROM/DVD-ROM, digital camera, or other removalable media, Windows spits out a dialog box that reads: "This disk or device contains more than one type of content." And further: "What do you want Windows to do?" Then there is a list of choices. Sometimes the dialog box has a checkbox that allows for this action to be the default. Other times the dialog box does not this feature.

Solution
This article at ORA's Annoyances.org has the proper answer.

Basically, download Microsoft's TweakUI utility, and use it's AutoPlay disabler to disable AutoPlay for the drive letter in question. Or better yet, disable AutoPlay for every drive letter on the computer.

Notes
In my opinion, AutoPlay and AutoRun are obnoxious and dangerous.

• How to permanantly disable AutoPlay - Good, but only seems to cover Windows 95, NT

Issue
You want to run AOL under Mac OS 9.x.

Solution
According to sources, the last known version of AOL to run under Macintosh OS 9 is AOL 5. Get it here.

Problem Description
When starting Microsoft Word, a dialog box appears:

Microsoft Word

Microsoft Word has encountered a problem and needs to close.  We are sorry for the inconvenience.

The information you were working on might be lost.  Microsoft Word can try to recover it for you.

Recover my work and restart Microsoft Word

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Word.  We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

Send Error Report   Don't Send



Regardless of which button is clicked, the following dialog box appears:

Microsoft Word

Word failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.

Do you want to start Word in safe mode?

Yes   No


Solution
Rename or delete the normal.dot file. Normal.dot is stored in different places depending on which version of Microsoft Word and which version of Windows you have. 

Option 1

• Remove hard drive to be checked from original computer.
• Temporarily install it into a second computer running XP*.
• Start the second computer.
• Note the letter of the hard drive to be checked by going to My Computer.
• From a command prompt, run chkdsk as follows:
  

chkdsk /i /c /v /r x:


where x: is the drive letter of the problem hard drive

• After chkdsk finishes, run it again, as follows:

chkdsk /x /v /r x:


where x: is the drive letter of the problem hard drive


Option 2

• Boot computer using BartPE boot CD.
• From a command prompt, run chkdsk as follows:
  

chkdsk /i /c /v /r c:


change c: to the drive letter of the problem hard drive if necessary.

• After chkdsk finishes, run it again, as follows:

chkdsk /x /v /r c:


again changing c: to the drive letter of the problem hard drive if necessary.


WARNING

* WARNING!!!  Be careful not to install a hard drive from a Windows 2000 or Windows NT computer into a computer running XP.  Windows XP automatically forces an NTFS filesystem from Windows 2000 or Windows NT to be "upgraded", which will probably cause serious issues when reinstalling the drive into its original computer.

Solution

• Right click on My Computer, then click on Properties.
• Click on the Advanced tab, then click on the Settings button under the Performance group.
• To enable the Filmstrip view in Explorer, check the "Use common tasks in folders" check box.

Solution
As root, run:

cd /usr/local/cpanel/base/frontend/monsoon/ftp
ln -fs ../../x/ftp/editquota.html editquota.html
ln -fs ../../x/ftp/doeditquota.html doeditquota.html